What we're doing to keep everybody safe

With the relaxation of restrictions in England from 19th July, the health and wellbeing of everyone that visits us remains our highest priority.

We want your shopping experience to be safe and stress-free. Below is some information you may find useful when visiting us…

Wear a face covering 

From the 19th July, it is expected that anyone visiting our stores will wear a face covering, unless they are exempt.

Our teams will also continue to wear face coverings, unless exempt, to protect those around them.

Social distancing

In this time of change, we ask that everyone visiting us treats fellow guests and staff with respect and gives each other a little bit of extra space as we all get used to this more relaxed approach. 

A clean and safe environment

We have installed hand sanitiser stations, and our cleaning teams will be working harder than ever to help make Victoria a safe place for everybody. 

Please be patient as opening hours may vary

Store opening hours are still subject to change, so please check ahead. Some shops may not be open. 

Please check our opening hours page for more details of which stores are open and when. 

Pay by card if you can, and expect some areas to be closed

Some of our stores may also only be accepting card payments; please check with them directly. 

Safety in the lifts

Please stick to social distancing in the lifts.

Please be thoughtful and give priority lift access to our disabled customers and those with pushchairs.

Be kind

The pandemic has been an incredibly difficult time for many people and our outlook is one of positivity and excitement as we welcome back guests into a safe Victoria!

Our teams are on hand to keep everyone safe – please treat them with respect.